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If your organization is spending precious time fire fighting IT issues and communication problems, your business is not running at its full potential.

We provide a fully hosted IT service desk, so your company can focus its resources on what it does best.

Would your staff be more productive if they could receive professional IT support by simply double clicking a desktop shortcut on their computer?

Using our state of the art system, it can be that simple.

Your company can recieve IT Support on demand. No more waiting for the local tech to arrive hours later and more time for your staff to do the jobs they are employed to do. Our fully qualified technicians can be connected to your company computers and begin solving issues in minutes.

Support for your remote workforce

Nearly all modern organizations harness the power of the internet to increase productivity and collaboration. More often than ever employees are less tied to their desktop computers, and more frequently work from remote locations, such as home offices, branch offices and even from company laptops whilst on the road. While this freedom provides numerous advantages to any company, it can also create problems.

Being able to access the company resources from the other side of the world is a huge advantage; however getting support when things go wrong, from the in house IT team, is not so easy!

With our state of the art service desk your remote workforce can receive support from where ever they may be, if they have internet or 3g connectivity we are able control their devices and resolve their issues remotely, and in cases where there is no connectivity they have access to expert telephone and e-mail support.

We encourage and provide preventative maintenance, often spotting potential issues and and resolving them at the root cause. .

 

Facts“IT and communications are some of the most important aspects of any modern business.”

Facts“95% of all IT problems can be resolved remotely without the need for a technician to physically attend a site.”

Facts“Most modern companies use either in house or outsourced remote desktop support, as a cost effective, more efficient method to handle their IT problems.”


IT Service Desk brochure

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All our technicians are native English speakers, industry certified and have a wealth of experience.

  • Remote Desktop Support available for all of your computers and laptops that have an active internet or 3g connection, regardless of where they are located.
  • Telephone and e-mail support for all non-network connected computers or laptops, or those devices without an active connection at the time of service.
  • Free phone support number
  • Support from Monday – Friday 8am – 10pm Saturday 9am – 5pm.

Compatibility

Our system uses your existing IT infrastructure, no upgrades or additions are required. No new servers or expensive routing equipment. The system is able to support and is fully compatible with the following operating systems:

  • Windows 7, Vista, XP, Server 2003 & Server 2008 (all including 64-bit); Windows 98, ME and 2000.
  • Apple Macintosh OS X 10.4 (Tiger) 10.5 (Leopard) and 10.6 (Snow Leopard)

Safety & Security

Fully secure, with end-to-end, 256-bit SSL encryption.

The same security levels used and trusted by major banking institutions.

2048-bit premium RSA SSL certificate.

When a support session starts and a connection is established between the supported user and the technician, their computers must agree on an encryption algorithm and a corresponding key to be used for the duration of the session.

Reporting

We provide full reporting, for all services handled by our service desk.

  • Full statistics for monthly logged IT problems, monthly resolved and unresolved issues, monthly ongoing issues and monthly issues with a third party vendor.
  • Monthly / weekly performance results (depending on the need)
  • A breakdown of monthly / weekly severity alerts.

How does it work?

Business IT Service Desk diagram

In this simple diagram we explain how our system works and how you can save both time and money.

Watch this short example video

 

Click to view video

IT Service Desk connection method

See how easy it is to get connected and receive professional IT support in a matter of seconds!

Try a live Demo

 

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From only £15.00 per computer

For a full quote or demonstration, request a call back or chat with us using the buttons below.

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Contact

FREE PHONE: 0800 6121 380
info@remotetechs.co.uk

Suite 13823 2nd Floor
145-157 St John Street
London, EC1V 4PY

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Opening hours:
Monday - Friday: 9am - 10pm
Saturdays: 10am - 5pm